Ryanair Holdings PLC
30 November 2007
RYANAIR ON TOP OF THE WORLD
BEST PUNCTUALITY, FEWEST LOST BAGS, FEWEST CANCELLATIONS
Ryanair, Europe's largest low fares airline, today (Friday, 30th November 2007)
welcomed the release of the Association of European Airlines' latest consumer
report, which again demonstrates that the high fare, fuel surcharging airlines
can't match Ryanair's punctuality and customer service.
These statistics show that airlines which like to talk service simply don't
deliver it. Four out of ten British Airways flights are delayed, compared to
just 1 in 10 with Ryanair, while your bag is now nearly 40 times more likely to
go missing if you are travelling with British Airways.
Speaking today, Ryanair's Head of Communications, Peter Sherrard said:
'The high fare airlines can't match Ryanair's guaranteed low fares and
as these statistics prove, they can't compete with our customer service
either. Ryanair is Europe's undisputed champion for customer service,
delivering our passengers to their destination on-time and for the
lowest fares guaranteed.'
Airline Punctuality Missing bags per 1,000 % Completions
pax
1 Ryanair 87% 0.8 99.8
2 Lufthansa 84% 16.6 99.3
3 Air France 83% 18.8 99.1
4 Aer Lingus* 73%
5 Easyjet* 72%
6 Alitalia 71% 27.6 98.3
7 British 59% 30.0 98.5
Airways
*Aer Lingus and Easyjet refuse to publish any information about lost bags and
cancellations.
Source: Ryanair, Easyjet, Aer Lingus and AEA published statistics July-Sept 2007
Ends. Friday, 30th November 2007
For information:
Peter Sherrard - Ryanair Pauline McAlester - Murray Consultants
Tel: 00 353 1 812 1228 Tel: 00 353 1 4980 300
This information is provided by RNS
The company news service from the London Stock Exchange
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