Ryanair Customer Service Stat

RNS Number : 8410C
Ryanair Holdings PLC
20 November 2009
 



RYANAIR NO 1 Customer Service StatISTICs - OCTOBER 2009

 

Ryanair, the World's favorite airline, today (Friday, 20th November 2009) released its customer service statistics for October.  Ryanair has a policy of publishing its customer service statistics each month. These confirm that Ryanair delivers Europe's No 1 customer service to airline passengers.  


During the month of October 2009:

  • 88% of over 37,000 Ryanair flights arrived on time. 

  • Less than 1 (0.62) complaint per 1,000 passengers received

  • Less than 1 (0.29) mislaid bag claim per 1,000 passengers was received

 

CUSTOMER SERVICE STATISTICS OCTOBER 2009

2008

2009

On-time flights

86%

88%

Complaints per 1,000 pax

0.60

  0.62

Baggage complaints per 1,000 pax

0.37

0.29

Complaints answered with 7 days

99%

99%


  • Ryanair is the No.1 on-time airline (beating Easyjet every week since 2003);

  • Easyjet hasn't published its on-time statistics since 27 April '09 - late again?;

  • Only Ryanair guarantees the lowest fares and 'no fuel surcharges ever'; 

  • Ryanair operates Europe's youngest, greenest, cleanest fleet.   


Ends.                            Friday, 20th November 2009


For further information

please contact:


Stephen McNamara                    Pauline McAlester

Ryanair                                        Murray Consultants

Tel: 00 353 1 812 1271                Tel: 00 353 1 4980 300


This information is provided by RNS
The company news service from the London Stock Exchange
 
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