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Wednesday 19 June, 2019


CYBG PLC Capital Markets Day 2019

RNS Number : 7214C
19 June 2019

CYBG PLC Capital Markets Day 2019


We are pleased to announce our refreshed strategy and updated medium-term strategic and financial targets as we deliver on our ambition to disrupt the status quo in UK banking.



A refreshed strategy that builds on our core capabilities and those added by the Virgin Money acquisition

-    Our strategic and financial plan will see the completion of the full integration of Virgin Money while building a simple, highly efficient, digitally enabled business, with a significantly improved customer experience

-     We believe we will deliver increased shareholder value through our four new strategic pillars:

o Pioneering growth - reshaping our balance sheet mix through a focus on growth in margin accretive assets and lower cost relationship deposits, supported by new customer propositions

o Delighted customers and colleagues - enhancing both the customer and colleague experience; targeting Top 3 in the CMA service quality indicator rankings for both Personal and Business by FY22

o Super straightforward efficiency - realising significant integration synergies, as well as digitising and simplifying the business to drive incremental cost efficiencies

o Discipline and sustainability - maintaining our disciplined approach to risk and the efficient use of capital in order to deliver sustainable shareholder returns

-     In a challenging operating environment our strategy is to deliver on the actions within our control and optimise our balance sheet mix to mitigate current industry pressures


A clear path to success

-     A key component of our strategy is the application of the Virgin Money brand across the Group and we expect the FSMA Part VII approval required to enable this to be effective by the end of October 2019

-     The Group will be re-named Virgin Money UK PLC by the end of 2019 and the re-launch of the Virgin Money brand and re-branding of the business will begin in late 2019

-     Our three new divisions are established, each with their own plans to support the Group strategy:

o Business - roll-out our successful relationship proposition nationwide and launch Virgin Money for business

o Personal - develop and launch rewards-led relationship propositions to drive customer growth; central to this will be the Virgin Money personal current account that will be launched in late 2019

o Mortgages - digitise, optimise and maximise our mortgage proposition to unlock greater value

-     We are also commencing a new Transformation Programme to realise significant opportunities to digitise and simplify our internal processes, to deliver improved customer propositions and cost efficiencies


A clear set of medium-term financial targets to deliver increased shareholder value

-     2019 guidance is re-affirmed - 165-170bps NIM and <£950m underlying costs

-     c.£200m of net cost savings by FY22 - an additional c.£50m of net cost savings from our Transformation Programme that add to the c.£150m of integration synergies; total restructuring costs of c.£360m

-     Operating costs <£780m by FY22 - with net cost savings that allow for both investment and inflation

-     Mid-40%'s cost:income ratio by FY22 - delivered primarily through the cost savings within our control

-     Above system asset growth - disciplined growth in business and unsecured lending, mortgage market share maintained; delivering medium-term lending mix of c.75% mortgages, c.15% business and c.10% unsecured

-     Strong growth in relationship deposits - high single digit CAGR in Personal and Business current account and linked savings balances delivered through our relationship propositions and new national coverage

-     <30bps cost of risk through FY22 - strong underwriting standards remain; increase expected due to asset mix

-     Targeting c.13% CET1 capital ratio - including a prudent buffer above regulatory requirements

-     The delivery of our strategy and targets is expected to drive strong shareholder returns, specifically:

o Statutory RoTE of >12% by FY22 - delivered by enhanced profitability and efficient use of capital

o >100bps of excess CET1 capital generation per annum by FY22 - available for distributions and/or growth

o Progressive and sustainable ordinary dividend - c.50% pay-out ratio over time



David Duffy, Chief Executive Officer of CYBG PLC commented:

"Banking is changing at an unprecedented rate. Consumers are using new technology in every part of their lives. With amazing customer experiences available in other industries, they are rightly demanding so much more from their banks.

"We have a clear ambition to disrupt the status quo with the new Virgin Money. The new Group combines the ethos of Virgin, with its distinctive and brilliant customer experience, with CYBG's technology, product expertise and know-how. We believe we have the winning formula that will create a new force in consumer and business banking.

"Achieving our financial targets will create a significantly more efficient and profitable business with strong and sustainable returns for shareholders. Despite the ongoing Brexit headwinds and continued competitive pressures, the strength of the newly combined Group gives us every confidence we will deliver on our targets."




Investors and Analysts


Andrew Downey

Head of Investor Relations

+44 20 3216 2694

+44 7823 443 150


[email protected]



Media (UK)


Christina Kelly

+44 7484 905 358

Senior Media Relations Manager

[email protected]



Simon Hall

+44 7855 257 081

Media Relations Manager

[email protected]



Press Office

+44 800 066 5998


[email protected]





Victoria Palmer-Moore

07725 565 545

Andy Smith

07872 604 889



Media (Australia)


Citadel Magnus


Peter Brookes

+61 407 911 389

James Strong

+61 448 881 174



CYBG PLC will be hosting a presentation for analysts and investors covering the Group's refreshed strategy and targets starting at 08:30 BST today (17:30 AEST). The presentation will be webcast live at: A recording of the webcast will be made available on the website shortly after the presentation.



The information contained within this announcement is deemed by CYBG PLC and its subsidiaries (the Group) to constitute inside information as stipulated under the Market Abuse Regulation No 596/2014. Upon the publication of this announcement via Regulatory Information Service, this inside information is now considered to be in the public domain.


Forward looking statements

The information in this announcement may include forward looking statements, which are based on assumptions, expectations, valuations, targets, estimates, forecasts and projections about future events. These can be identified by the use of words such as 'expects', 'aims', 'targets', 'seeks', 'anticipates', 'plans', 'intends', 'prospects' 'outlooks', 'projects', 'forecasts', 'believes', 'estimates', 'potential', 'possible', and similar words or phrases. These forward looking statements, as well as those included in any other material discussed at any presentation, are subject to risks, uncertainties and assumptions about the Group and its securities, investments and the environment in which it operates, including, among other things, the development of its business and strategy, any acquisitions, combinations, disposals or other corporate activity undertaken by the Group (including but not limited to the integration of the business of Virgin Money Holdings (UK) plc and its subsidiaries into the Group), trends in its operating industry, changes to customer behaviours and covenant, macroeconomic and/or geopolitical factors, changes to its board and/ or employee composition, exposures to terrorist activity, IT system failures, cyber-crime, fraud and pension scheme liabilities, changes to law and/or the policies and practices of the Bank of England, the FCA and/or other regulatory and governmental bodies, inflation, deflation, interest rates, exchange rates, changes in the liquidity, capital, funding and/ or asset position and/or credit ratings of the Group, future capital expenditures and acquisitions, the repercussions of the UK's referendum vote to leave the European Union (EU), the UK's exit from the EU (including any change to the UK's currency), Eurozone instability, and any referendum on Scottish independence.


In light of these risks, uncertainties and assumptions, the events in the forward looking statements may not occur. Forward looking statements involve inherent risks and uncertainties. Other events not taken into account may occur and may significantly affect the analysis of the forward looking statements. No member of the Group or their respective directors, officers, employees, agents, advisers or affiliates gives any assurance that any such projections or estimates will be realised or that actual returns or other results will not be materially lower than those set out in this announcement and/or discussed at any presentation. All forward looking statements should be viewed as hypothetical. No representation or warranty is made that any forward looking statement will come to pass. No member of the Group or their respective directors, officers, employees, agents, advisers or affiliates undertakes any obligation to update or revise any such forward looking statement following the publication of this announcement nor accepts any responsibility, liability or duty of care whatsoever for (whether in contract, tort or otherwise) or makes any representation or warranty, express or implied, as to the truth, fullness, fairness, merchantability, accuracy, sufficiency or completeness of, the information in this announcement.


The information, statements and opinions contained in this announcement do not constitute or form part of, and should not be construed as, any public offer under any applicable legislation or an offer to sell or solicitation of any offer to buy any securities or financial instruments or any advice or recommendation with respect to such securities or other financial instruments.

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