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Finablr PLC (FIN)


Thursday 02 January, 2020

Finablr PLC

Statement regarding Travelex IT issues

RNS Number : 6175Y
Finablr PLC
02 January 2020

2 January 2020



Finablr PLC (the 'Company')



Statement regarding Travelex IT issues


Finablr plc, the global platform for payments and foreign exchange solutions, notes today's statement by Travelex, its subsidiary brand, regarding IT issues affecting its services.


Travelex Ltd today confirmed that a software virus was discovered on New Year's Eve which compromised some of its online services. Travelex has taken all its systems offline as a precautionary measure and is currently providing foreign exchange services on a manual basis.


There is no indication that any personal or customer data has been compromised and Travelex is working together with cyber experts to resolve the issue.    


Finablr's six other brands are not affected and are operating as normal. The Company continues to monitor the situation closely and will update the market, if required.








Ryan Ayache, Head of Investor Relations +971 56 681 53 21

Faiz Akbar Habib, Head of Group Communications +971 52 623 11 13 / +44 7912 895375


Brunswick Group

Gill Ackers, Diana Vaughton +44 207 404 5959



Travelex statement on IT issues affecting services

Travelex confirms that a software virus was discovered on New Year’s Eve which has compromised some of its services. 


As a precautionary measure in order to protect data and prevent the spread of the virus, Travelex immediately took all its systems offline.  Our investigation to date shows no indication that any personal or customer data has been compromised.


The company’s network of branches continues to provide foreign exchange services manually.


Travelex has deployed teams of IT specialists and external cyber security experts who have been working continuously since New Year’s Eve to isolate the virus and restore affected systems.


Tony D’Souza, Chief Executive of Travelex, said, “We regret having to suspend some of our services in order to contain the virus and protect data.  We apologise to all our customers for any inconvenience caused as a result. We are doing all we can to restore our full services as soon as possible.”



About Finablr

Finablr is a global platform for Payments and Foreign Exchange solutions underpinned by modern proprietary technology. With deep regulatory know-how, a relentless focus on innovation and leading industry partnerships, Finablr' s group companies provide a broad array of tailored and trusted financial solutions for consumers and businesses across a wide network of digital channels, payments platforms and retail stores.


Finablr is present across the entire payments and foreign exchange value chain, from origination to processing to last-mile distribution. An integrated platform is at the heart of group's proposition, supporting an omni-channel strategy underpinned by best-in-class operating capabilities and connectivity to global payment networks. Driven by technology, the platform combines flexibility with significant economies of scale, making Finablr a partner of choice for leading global banks, financial institutions, retailers, mobile wallet providers and payment & technology companies.


Through its category renowned brands, including UAE Exchange, Travelex, Xpress Money, Unimoni, Remit2India, Ditto and Swych, Finablr processed over 150 million transactions in 2018, managing nearly USD 115 billion in volume for its customers. The groups global reach spans over 170 countries with relationships with more than 100 regulators.


For more information, visit the Finablr website: 


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