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Telephonetics PLC (TPH)

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Wednesday 19 November, 2008

Telephonetics PLC

Telephonetics Extend Partners

RNS Number : 4303I
Telephonetics PLC
19 November 2008
 



Siemens Enterprise Communications and Telephonetics VIP provide the enterprise sector with voice automation portfolio


19 November 2008, Hemel Hempstead - Telephonetics VIP and Siemens have extended their thriving public sector partnership to provide voice automation solutions to the enterprise sector. 


Siemens has successfully partnered with Telephonetics VIP to provide voice automation solutions to the public sector for over 5 years. Responding to increasing demand for voice automation in the private sector, Siemens has added Telephonetics VIP's voice automation technology to its enterprise communications solutions portfolio. 


Siemens will supply Enterprise customers with both packaged voice automation on the Telephonetics VIP SEMAP+ platform, and customised voice automation systems using Telephonetics VIP virtual agents in conjunction with Siemens HiPath ProCenter.


The Telephonetics VIP SEMAP+ platform is scalable, offers resilience and integrates with Siemens HiPath. Enabling businesses to implement voice automation quickly and cost effectively, the packaged solutions available on the SEMAP+ platform provide low administration and integration requirements. 


Kathryn Evans, Portfolio Manager - Customer Interaction, Siemens Enterprise Communications, explains: "The Telephonetics VIP portfolio of products enables us to expand our offerings to meet the growing voice automation needs of our clients. We use both Telephonetics VIP's ContactPortal for automated call routing and their mobility solution to aid our internal communications. Their proven results will be an asset to our portfolio.


Mark Holmes, Sales Director, Telephonetics VIP concludes: "We are proud to expand our relationship with a world class communications supplier like Siemens. The partnership will enable us to provide the benefits of voice automation to a much wider market while maintaining our high levels of customer service."


ENDS  


For further information please contact: 


Telephonetics

+44 (0)1442 242 242

James Ormondroyd




Maitland

+44 (0)20 7379 5151

Charlotte Walsh





About Telephonetics


Telephonetics plc (TPH.L) is a UK-based leading provider of speech recognition and voice automation solutions. The Group was listed on the London Stock Exchange's AIM market in July 2005.


Offering diverse solutions and deployed across tens of thousands of telephony channels, Telephonetics processes millions of minutes of speech recognition per annum, via its carrier-class resilient platform in both hosted and customer premises solutions. Drawing on over 15 years of understanding how people interact over the telephone, Telephonetics offers a range of customer-focused solutions, covering even the most demanding environments, and delivering real business benefits to all its customers.


With innovative solutions for speech self-service, mobility, outbound messaging, emergency notification and business continuity Telephonetics has built a large customer base. This includes 80% of the major UK multiplex cinemas, over 50% of the NHS acute health trusts, more than 50 local councils and emergency service operations, along with significant financial and legal company representation.



This information is provided by RNS
The company news service from the London Stock Exchange
 
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