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Vicorp Group PLC (VICP)

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Thursday 20 September, 2007

Vicorp Group PLC

Vicorp IBM Partner Award

Vicorp Group PLC
20 September 2007


                                                   
20 September 2007



                                VICORP GROUP PLC
                           ('Vicorp' or 'the Group')

                  IBM Business Partner Platinum Award for 2007


Vicorp (AIM: VIC) is a leading designer and developer of software tools and
professional services, that enable organisations to create and manage
interactive voice services for consumers.


The Group is pleased to announce that it has been selected as winners of the
2007 IBM Software Group Platinum Achievement Award for its dedication to serving
the complex needs of IBM customers in the contact centre solutions space,
driving demand in both the enterprise and the SMB marketplace, with IBM
Websphere Voice Server technology.


The awards were introduced by IBM over 7 years ago to recognise outstanding
contributions from the IBM UK Software Business partner community.  The award is
recognised in the IBM Customer community. Vicorp is now recognised by IBM as one
of its leading partners in the Voice Self Service market.


Brendan Treacy, Chief Executive of Vicorp, commented, 'The UK contact centre
market has real issues that Vicorp is uniquely positioned to solve in
partnership with IBM Software Group. We work with our partners and customers at
every level to ensure we deliver a complete and very high quality service,
ultimately providing consumers with better voice interaction.



Jeremy Wray, IBM UK Channels Executive, commented 'IBM recognises the importance
of teaming with its partners who have proven skills and expertise in their
field. In the past year, Vicorp has demonstrated a consistent level of
excellence in its pursuit of customer satisfaction over the telephone channel.
IBM has been delighted with Vicorp's professional and dedicated approach to
building customer driven solutions within the Contact Centre Solution space. We
are very pleased to be working with a partner who operates with such
professionalism and look forward to continuing and growing our relationship for
many years to



-ends-



For further information, please contact:

Vicorp Group Plc                                    01753 660 500
Brendan Treacy, Chief Executive

Conduit PR                                          020 7429 6666
Christian Taylor-Wilkinson or Charlie Geller



Notes to Editors:

Vicorp's chief operations are the design, development and sales of software
tools and professional services, that enable organisations to create and manage
interactive voice services for consumers. This a very topical issue as many
large organisations struggle to overhaul outdated contact centre voice
technology in an effort to retain customers.



Vicorp's tool suite (called xMP), allows advanced voice services to be
implemented in much shorter timescales than traditionally possible and can allow
clients to gain more hands-on control of this interface with consumers, which
has remained in the hands of specialist suppliers in the past.



The tools also implement speech recognition to reduce the time and resources
needed for customer queries, and depending on the callers' response, retrieves
the requested information or diverts the call to the next appropriate question.



xMP enables voice and data services to be created in a screen-based 'drag and
drop' graphical environment and allows many aspects of service creation to be
split out into simpler routines that can be managed discretely. This enables
such tasks to become open to, and used by, non-technical people, such as sales,
marketing and customer services managers, who are relatively unfamiliar with
complex telephony software.  The benefits to consumer businesses with volume
telephony lines are proving significant.



Vicorp was considered 'the leading independent vendor of service creation tools
in the market' by Datamonitor in March 2007. The Company listed on AIM on 21
June 2007.




                      This information is provided by RNS
            The company news service from the London Stock Exchange                                                                                                                                                                                                                                                               

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